ISBN-13: 9789087531140 / Angielski / Miękka / 2008 / 1 str.
ISBN-13: 9789087531140 / Angielski / Miękka / 2008 / 1 str.
A companion volume to "Metrics for IT Service Management," this book provides a measurement framework that is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices.