ISO/IEC 20000 an Introduction

ISBN-13: 9789087530815 / Angielski / Miękka / 2008 / 238 str.

Jan Van Bon;Leo van Selm

Opis

This introduction provides an easy-to-read document that explains the nature, content and aim of ISO 20000. It is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments.