IRS Managing Conflict in the Workplace

ISBN-13: 9781138433502 / Angielski / Twarda / 2017

Heather Falconer

Opis

Conflict, bullying and harassment can destroy the foundations of the most enterprising organizations. This book helps employers to recognize and resolve destructive conflict issues more effectively, enabling them to become more positive, productive and efficient.

Spis treści

Chapter 1 Conflict in the Workplace, Heather Falconer, Mike Bagshaw; Chapter 2 The Causes of Workplace Conflict, Dave Liddell; Chapter 3 The Costs of Conflict, Marion McCrindle; Chapter 4 Recognising the Danger Signs, Diane Hall; Chapter 5 The Employer’s Duty of Care: The Law, Heather Falconer; Chapter 6 Establishing Effective Policies, Heather Falconer; Chapter 7 ConfIict Management Training, Mike Bagshaw; Chapter 8 Reaching Agreement in Cases of Conflict: The Role of Mediation, Dave Liddell;

O autorze

Heatheri Falconer