Human Resource Management in the Hotel and Catering Industry

ISBN-13: 9781138289970 / Angielski / Miękka / 2018 / 282 str.

M. J. Boella

Opis

This book, first published in 1987, gives valuable insights into the characteristics of employment in the hotel and catering industry and useful guidance on personal techniques. It deals with fundamental issues, such as personnel policy, as well as with practical techniques.

Spis treści

List of Figures;  Foreword;  Preface;  1. A Background to the Industry’s Workforce  2. Human Resource Policies  3. Job Design  4. Recruitment  5. Selection  6. Appointment and Induction  7. Appraisal  8. Training  9. Management Development  10. Job Evaluation  11. The Administration of Wages and Salaries  12. Incentives  13. Fringe Benefits  14. Labour Turnover and Termination of Employment  15. Industrial Relations  16. Law of Employment  17. Manpower Planning, Records and Statistics  18. Organizing Human Resources  19. Labour and Cost Productivity;  Appendices;  Bibliography;  Index

O autorze

Boella, M. J.