Human Resource Management in the Hotel Industry in Taiwan

ISBN-13: 9783639096231 / Angielski / Miękka / 2008 / 344 str.

Hui-O Yang

Opis

This research investigated contemporary thinking and practice in human resources management in the hotel industry in Taiwan. This industry is of great economic significance for Taiwan, being an area of rapid growth specifically targeted by its government. Previous research regar­ding this industry in Taiwan is limited, with this study providing a signi­ficant addition to industry knowledge. The study recommends a more strategic approach to human resources management(HRM), highlighting the vital importance of developing sound customer service cultures and practices.

O autorze

Dr. Hui-O Yang is an assistant professor in the Department of
International Business, Wenzao Ursuline College of Languages,
Taiwan. Her current research interests are in the areas of
human resource management and hospitality management.