Human Resource Management in the Hospitality Industry: A Guide to Best Practice

ISBN-13: 9781138338883 / Angielski / Miękka / 2019 / 574 str.

Michael J. Boella; Steven Goss-Turner

Opis

New edition of: Human resources management in the hospitality industry / Michael J. Boella, Steven Goss-Turner. 8th ed. 2005, from an earlier work by Vincent H. Eade.

Recenzje

 

"This edition brings the reader to the forefront of contemporary issues affecting the hospitality sector, including the changing business environment and technological trends. It offers valuable insights into the hospitality industry and its workforce, focusing on the context, policies and practices that shape current human resource management, combining theoretical perspectives, industry case studies and best practice advice."

Prof. Adele Ladkin, Bournemouth Univeristy, UK

 

"The wide range of current HR topics in the field of hospitality, combined with up-to-date practitioner and consultancy experiences, make this fully revised edition of this seminal text an essential read for any student or professional in the area of hospitality human resource management."

Prof. Florian Hummel, IUBH University of Applied Sciences, Germany

 

"Well-informed HR management is one of the driving factors in the hospitality industry and this edition highlights the enormous changes the sector is facing; for example, the developments arising from rapid digitalization, attitudes towards social responsibility and staff development and retention. The case study approach is perfect for university students studying in an applied sciences and international environment."

Peter Birdsall, Wittenborg University of Applied Sciences, Netherlands

Spis treści

Part 1 The hospitality industry HRM context  1. Background to the industry’s workforce  2. The human resource management (HRM) concept  3. Organizational culture   Part 2 Effectively resourcing the hospitality organization  4. Modern labour markets  5. Job design  6. Recruitment  7. Employer branding  8. Selection  9. Appointment and induction  Part 3 Developing the human resource  10. Performance management and appraisal  11. Training  12. Management development: talent management  13. Emotions and well-being at work (by Dr. Conor Sheehan)  Part 4 Rewards and Remuneration  14. Reward systems  15. Job evaluation  16. Incentives  17. Employee benefits  Part 5 The Employment Relationship  18. Labour turnover and workforce stability  19. Employee relations  20. Employment law  21. Digital human resource management (by Dr. Ioannis Pantelidis)  22. Productivity  Part 6 HRM and hospitality: contemporary issues  23. Organizing human resources  24. Managing hospitality people  25. Managing in the international context  26. HRM and multi-site hospitality operations  27. Customer care and service quality  28. Business ethics  29. Career paths in hospitality (by Dr. Maria Gebbels)  Appendices  A. Lux Hotels case study  B. GastroPubs, Restaurants & Bars plc case study  C. Red Carnation Hotels Collection case study   D. Pan Pacific Hotels and Resorts case study  E. Staff Training: A Responsibility for All  F. Resources and Organizations: Links