Human Resource Management in the Hospitality Industry

ISBN-13: 9780471110569 / Angielski / Twarda / 1996 / 352 str.

Frank M. Go;Go; Mary L. Monachello

Opis

This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

Spis treści

Human Resources––The Key to Service Quality.

Communication.

Leadership.

Motivation.

Conflict Resolution.

Stress and Coping.

Decision Making.

Training Structure.

Organization Development.

Strategy Formulation and Planning for Implementation.

Appendix.

Bibliography.

Glossary.

Index.