Human Resource Management for Hospitality, Tourism and Events

ISBN-13: 9780415642118 / Angielski / Twarda / 2012 / 352 str.

Dennis Nickson

Opis

Dennis Nickson takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries.

Spis treści

1. Human Resource Management and the Tourism and Hospitality Industry: An Introduction 2. International Human Resource Management 3. Organizational Culture 4. Labour Markets 5. Recruitment and Selection 6. Equal Opportunities and Managing Diversity 7. Human Resource Development 8. Performance Management and Appraisal 9. Reward Strategies in the Tourism and Hospitality Industry 10. Employee Relations, Involvement and Participation 11. Employee Wellbeing, Welfare, Health and Safety in the Workplace 12. Grievance and Disciplinary Procedures 13. Human Resource Management in the Events Industry

O autorze

Dennis Nickson is Head of the Department of Human Resource Management, University of Strathclyde, UK.