Human Factors Methods for Design: Making Systems Human-Centered

ISBN-13: 9780415297981 / Angielski / Twarda / 2004 / 416 str.

Christopher Nemeth; Nemeth P. Nemeth

Opis

There is no shortage of available human factors information, but until now there was no single guide on how to use this information. Human Factors Methods for Design: Making Systems Human-Centered is an in-depth field guide to solving human factors challenges in the development process. It provides design and human factors professionals, systems engineers, and research and development managers with the orientation, process, and methods to perform human-centered research. The book delivers an overview of human factors and the application of research to product and service development. It enables the reader to define a design opportunity, develop product goals, and establish criteria to meet those goals. The text offers a road map for collecting and analyzing human performance information, applying that information to the creation of solutions, and using the information to evaluate potential solutions. The book demonstrates, in three sections, a way to design products that extend, amplify, and enhance human capabilities. Human Factors Practice explains research context including the operational environment and internal and external influences. Human Factors Methods explains how to perform a wide variety of procedures for human-oriented research and development. Application demonstrates how to put the results to use.

Recenzje

“… primary motivation for writing this book was to provide a guide on how to use the vast amount of available human factors information to design things for people. He suggests that readers use the book to help define and solve problems, to develop new solutions, and to evaluate the effectiveness of those solutions. The text provides a basic understanding of human behavior; ways to recognize, approach, analyze, and solve problems; a means to evaluate solution alternatives; and a process for effectively communication results. … The text has many excellent features that contribute to its usability. … I recommend this text as a reference for the wide array of questions and methods involved in human factors design, as a text for professionals in the field, for advanced undergraduate or graduate design classes, and as an easily understood reference for the layperson. The book would greatly benefit from having a companion electronic version that is searchable while working on your computer or online. I will definitely be keeping it within easy reach in my work space.”
—John W. Ruffner, in Ergonomics in Design, Vol. 14, No. 1, Winter 2006
“This is a useful practitioner’s book, clearly grounded in industry practice with an eye on current research and philosophical groundwork. At nearly 400 pages, it is comprehensive without any padding. The core of the book is its understandable descriptions of methods. These provide valuable professional guidance … [it’s] an invaluable reference work.”
— John Knight, User-Lab, Birmingham Institute of Art and Design, UK, in Leonardo Reviews – ISAST, Vol. 39, No. 3, 2006
“The approach [in this book] is always lucid and concise, with additional background references, and the methods are illuminated with examples of their use in practice. … It is a genuinely useful guide to conducting user-oriented research for design.”
—Nigel Cross, Design Research Society Newsletter, Vol. 10, No. 1, January 2005
“Christopher Nemeth's book "Human Factors Methods for Design: Making Systems Human-Centered" is an impressive and comprehensive survey of the many different issues and methods for the development of successful, exciting products. It can be used in two ways. First, read the book from front to back to learn about the wide range of issues and methods. Second, the book shines as a problem-focused resource. Find the relevant sections, read, and put them to use for just-in-time learning, which is the best kind.”
Don Norman, Nielsen Norman group & Northwestern University; Author of "Emotional Design"

Spis treści

Human factors practice The Human-Made Environment The Systems Model Requirements Life Cycle The Development Process System Issues Human Factors Practice Summary Human Abilities and Limits Human Roles Input Mediation Output Response to Environment Motivation Adaptation Human Erroneous Actions or Error Group versus Individual Summary How We Think about Development Problems Reasoning Philosophical Thought Intelligence Problem Solving Behavior Impediments to Problem Solving Summary What Influences Development? Problems and Opportunities Influences on Research and Development Process Rapid Prototyping Personal conduct Summary Human Factors in Research and Development Applied Human Factors Research Observation Inferential Studies How to Choose Methods Summary Human factors methods Analysis Methods Pareto Analysis Operational Analysis (Mission Analysis) Analysis of Similar Systems Activity Analysis Verbal Protocol Analysis (Thinking Aloud, Directed Dialog) Critical Incident Study Management Oversight and Risk Tree Analysis (MORT) Error Analysis Root Cause Analysis Summary Design Guidance Methods Flow Analysis Time Line Analysis Link Analysis Function Allocation Task Description (task identification) Task Analysis Cognitive Task Analysis Technique for Human Error Rate Prediction (THERP) Work Design Decision Analysis Summary Evaluation Methods Simulation Fault Tree Analysis Failure Modes and Effects Analysis Operational Sequence Analysis Workload Assessment Summary Surveys: Interviews and Questionnaires Questionnaires Interviews Self-Administered Questionnaires Bias, Presumption and Non-Response Summary Usability Assessment Usability Usability Assessment Methods Usability Testing Usability Benefits and Issues Summary Controlled Studies Basic Controlled Studies Process Experimental Design Inferential Study Summary Application Cost-Effectiveness Value Cost-Benefit Analysis Cost-Effectiveness Determining Cost-Effectiveness Application to Practice Summary Effecting Change Research and Development is Change Working Relationships Traits for Change Change Management Change Evolution The Change Process Example Summary Communication Purpose Nature of Research and Development Communications Types of Human Factors Communications Summary Examples Bus Workstation International Currency Exchange Web Site Design Remote Site Collaborative Communications Tool Sharps Disposal Container Infusion Pump Reference Laboratory Assay System

O autorze

Christopher P. Nemeth