How to Work With and Lead People Not Like You: Practical Solutions for Today's Diverse Workplace

ISBN-13: 9781119369950 / Angielski / Twarda / 2017 / 160 str.

Kelly McDonald

Opis

Many employers are under pressure to make sure their workforce and employee base is diverse, inclusive and representative of the customers they serve. But when the person in the next cube or office is different from you, friction can arise. Different people may not see eye-to-eye on an issue. They may have vastly different approaches to work. How do you work alongside someone who may be quite different from you, respect those differences and be effective in your role? And what about leading a diverse team? This book will cover why diversity at work is important and how employees can succeed in today's diverse workplace without losing their minds or becoming frustrated by approaches to work that may differ from theirs. For those in leadership positions, or those who aspire to manage and lead others, this book will take the reader through key steps to make a diverse team work more cohesively, more productively and enjoyably.

Spis treści

Acknowledgments xi

Part I Working with People Not Like You: How to Build Relationships and Foster Connections across Different Cultures and Values 1

Chapter 1 I Used to Just Be Able to Do My Job Now I Have to Be Politically Correct 3

Diversity Fatigue Why People Roll Their Eyes When They Hear the Word Diversity 6

The New Demographics 8

Working with People Not Like You is the New Normal 10

We re Not Going Back to the Way Things Used to Be 11

Resentment is a Choice 15

Chapter 2 How to Break the Ice, Show Respect, and Build Trust with People Not Like You 17

Step 1: Break the Ice by Starting a Conversation 21

Step 2: Focus on the Person, Not Their Differences 22

Step 3: Find Common Ground It s There Somewhere 24

Chapter 3 How Do We Talk about Real Differences in People and Groups That Create Conflict or Hurt Productivity Without Stereotyping or Offending? 29

How to Have a Constructive Conversation about Conflict with People Who Are Different from You 36

Four Magic Words That Make It Easier to Start a Conversation about Conflict 40

Chapter 4 Working with People Who Don t Speak English 47

Chapter 5 Dealing with People, Groups, or Values You Don t Like: How to Get Along and Work Together Anyway 55

Part II Leading People Not Like You How to Get a Diverse Group of People to Trust Each Other and Work Together 63

Chapter 6 How to Break the Ice and Build Trust in Diverse Work Groups 65

Start Here 68

How to Break the Ice with Diverse Team Members 68

Leading a Virtual Team 70

Building Trust 71

Chapter 7 The Leader s Role: Educating and Setting the Example 77

Making We Value Diversity Real for Your People 83

Dos and Don ts for Leading People Not Like You 88

Chapter 8 Dealing with Conflict and Prejudice and Having Hard Conversations about Differences 93

Don t Shy Away from Constructive Conflict 95

Dealing with Naysayers and Derailers 101

Chapter 9 Don t Just Hire People Who Are Like You But Avoid Tokenism 105

It s Not as Simple as The Best Person for the Job 109

Bring It Back to Business 109

Don t Hire the Wrong Person Just to Satisfy a Desire for Diversity 110

Top Down Beats Bottom Up 111

Chapter 10 Navigating the Waters of Promotions and Professional Development 113

Chapter 11 Making Accommodations for Employees Do You Have To? 123

Telecommuting, Parenthood, and Prayers, Oh My! 127

Bring It Back to Business 131

Conclusion 133

Index 135

O autorze

Kelly McDonald (Dallas, TX; www.mcdonaldmarketing.com) is the president of an award–winning advertising and marketing firm, and has been featured on CNBC, in BusinessWeek, CNN Money.com, and XM Radio. Her agency′s clients include brands such as Toyota, Sherwin–Williams, Kimberly–Clark, Miller/Coors, Harley–Davidson, and Nike. In 2009, Advertising Age named McDonald Marketing one of the Top Ad Agencies in the U.S. across all disciplines. In 2014, Kelly was named one of the "10 Most Booked Corporate & Association Speakers" in the U.S.  In 2015, she was also named to the list of "Top Women Business Speakers You Need at Your Next Conference".