How to Resolve Conflict in Organizations: The Power of People Models and Procedure

ISBN-13: 9780815383321 / Angielski / Twarda / 2018 / 152 str.

Anna-Maria Garden

Opis

This book is about explaining and resolving conflict by focusing on the people not the business. It’s unique in that the author is looking at conflict that is inter-organizational and organizational and not just interpersonal. It is also innovative in bringing various psychological theories (People Models) to bear. Garden looks at interpersonal conflict, which most authors focus on, but from the point of view of Gestalt psychology. Following through the entire book is a step-by-step procedure called a People Procedure, which is contrasted with a Business Procedure. The former guides you through a process to unravel and resolve conflict.

Spis treści

List of figures; List of tables; List of checklists; List of commentaries; Acknowledgements; Introduction; Chapter One: People Models and People Procedure; Chapter Two: Relationships between organizations; Chapter Three: Conflict within organizations – structure; Chapter Four: Conflict within organizations – teams; Chapter Five: Interpersonal Conflict; Chapter Six: Inner conflict; Chapter Seven: Life conflicts – individual; Chapter Eight: Applying the People Models

O autorze

Annamaria Garden is an independent organizational consultant. She has over 20 years' experience in the field of organizational and personal change and has experience running her own self-employed consulting and facilitation practice in London, gaining a reputation for being creative, leading edge and dependable. She has a PhD from the Massachusetts Institute of Technology (Boston).