How to Influence Others at Work

ISBN-13: 9780750609906 / Angielski / Miękka / 1993 / 160 str.

Dick McCann; JR. Char McCann

Opis

Being able to influence others is absolutely vital to the business manager who is not only responsible for his/her own destiny, but also the well-being of his/her staff and, perhaps, the future of his/her company.

Spis treści

Conversations: successes and failure; How do you like to work?; Plan your conversation with strategic pacing; Establish rapport with operational pacing; Techniques of enquiry; Diagnosis and summarizing; How to lead people towards solutions; How to propose convincing solutions; How to give advice and handle criticism; Developing your own communication channels; References; Team management systems; Index.

O autorze

Dick McCann