How to Do a Superior Performance Appraisal

ISBN-13: 9780471514688 / Angielski / Miękka / 1991 / 240 str.

William S. Swan

Opis

The complete guide to painless, mutually profitable performance appraisals. How to do a Superior Performance Appraisal For anybody who equates doing a performance appraisal with a dental appointment, here's a complete guide to painless, mutually profitable appraisals. Written by bestselling management author and Fortune 1000 consultant William S. Swan, it shows you how to transform what traditionally has been a source of potential conflict among managers and staff members, into a productive and mutually profitable process for both employer and employee.
* A systematic, step-by-step guide to conducting appraisals that reduces defensiveness and conflict while increasing quality and productivity
* All the nuts and bolts of doing an appraisal: data collecting, avoiding errors, knowing EEO guidelines, and much more
* Packed with useful checklists, information sheets, and sample dialogues, including a model performance appraisal form incorporating what has been proven to be the most powerful approach
* Throughout, the emphasis is on performance management vs. simplistic "report-card" type systems

Spis treści

Performance Appraisal Systems.

What Goes Wrong and Why: Eight Common Appraisal Errors.

RECOMMENDED APPROACH TO PERFORMANCE MANAGEMENT.

The Swan Approach to Performance Management.

Setting Good Performance Objectives.

Defining Performance Factors.

Creating an Employee Development Plan.

How to Make Your Organization′s System Work.

Writing the Appraisal.

THE PERFORMANCE APPRAISAL DISCUSSION.

Preparing for the Discussion and Building a Productive Atmosphere.

Structuring the Performance Appraisal Discussion.

Listening Skills.

Questioning and Probing Techniques.

How to Cope with Defensiveness and Facilitate Problem Solving.

Conducting Fair and Legal Performance Appraisals.

Index.

O autorze

William S. Swan, PhD, is President of Swan Consultants, Inc., a management consulting firm specializing in personnel selection and performance management, based in New York City. He is also author of the highly regarded Swan′s How to Pick the Right People Program.