How Organisations Measure Success: The Use of Performance Indicators in Government

ISBN-13: 9781138467316 / Angielski / Twarda / 2017

Neil Carter

Opis

The authors examine the natural history of performance indicators across various government departments and public agencies, and some private businesses. Case studies include the NHS, DSS, the police and the courts, as well as a chain of supermarkets and a clearing bank.

Recenzje

`A book that any student of public policy or public administration should read' Public Policy Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.

`Essential reading for anyone grappling with Performance Indicators, which are likely to be here to stay.' - International Journal of Sociology and Social Policy

Spis treści

List of tables; List of abbreviations; Introduction; 1. Revolution or resurrection? The history of a concept; 2. Models, measures and muddles: organisational and conceptual dimensions of performance indicators; 3. The criminal justice system: police, courts, and prisons; 4. The welfare system: Social Security and the National Health Service; 5. The private sector: banks, building societies, and retail stores; 6. Managing monopolies: railways, water and airports: 7. Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index; Subject index

O autorze

Neil Carter, Patricia Day, Rudolf Klein