How Mediation Works: Resolving Conflict Through Talk

ISBN-13: 9781107024274 / Angielski / Twarda / 2019 / 284 str.

Angela Garcia

Opis

Provides a study of the language of mediation, using excerpts from real-life mediation sessions to illustrate how mediation works.

Recenzje

'Angela Cora Garcia has written an interesting book which looks in depth at how mediation works.' Dr Treasa Kenny, Journal of Mediation and Applied Conflict Analysis

Spis treści

1. Introduction – approaches to mediation; 2. The interactional organization of mediation; 3. Minimizing and managing argumentative talk in mediation; 4. Disputants' opening statements and persuasive arguments in mediation; 5. Mediator representation of disputants' positions; 6. Soliciting proposals for resolution of the dispute; 7. Producing ideas for resolution of the dispute; 8. Mediator teamwork; 9. Autonomy, empowerment, and neutrality in divorce and small claims mediation.