'Angela Cora Garcia has written an interesting book which looks in depth at how mediation works.' Dr Treasa Kenny, Journal of Mediation and Applied Conflict Analysis
1. Introduction – approaches to mediation; 2. The interactional organization of mediation; 3. Minimizing and managing argumentative talk in mediation; 4. Disputants' opening statements and persuasive arguments in mediation; 5. Mediator representation of disputants' positions; 6. Soliciting proposals for resolution of the dispute; 7. Producing ideas for resolution of the dispute; 8. Mediator teamwork; 9. Autonomy, empowerment, and neutrality in divorce and small claims mediation.