How Do You Know If You Are Making a Difference?: A Practical Handbook for Public Service Organisations

ISBN-13: 9781447361930 / Angielski / Miękka / 2022 / 160 str.

Sarah Morton; Ailsa Cook

Spis treści

1. Why is it so hard to know if you are making a difference? 2. Why complexity thinking can help you understand public services 3. What data and evidence do you need to see what difference you are making? 4. Owning your initiative’s outcomes and impacts 5. Embrace the complex context 6. Clarify the change you want to see 7. Get going on your data, evidence and feedback improvement journey 8. Tracking progress towards outcomes and impacts 9. Telling the story of the difference your work makes 10. Using this approach in different contexts and sectors 11. Becoming an outcome- and impact-focused organisation