How Could This Happen?: Managing Errors in Organizations

ISBN-13: 9783030094805 / Angielski / Miękka / 2019 / 292 str.

Jan U. Hagen

Spis treści

1 Zhike Lei                                                     Fast, Slow, and Pause: Understanding Error Management via a Temporal Lens

2 Gudela Grote                                               Errors and Learning for Safety: Creating Uncertainty As an Underlying Mechanism

3 Immanuel Barshi and Nadine Bienefeld       When Silence is not Golden

4 Vincent Giolito and Paul J. Verdin              Executive Perspectives on Strategic Error Management

5 Amy C. Edmondson and Paul J. Verdin      The Strategic Imperative of Psychological Safety and Organizational Error Management

6 Nicholas Dechy, Yves Dien,                         Learning Failures As the Ultimate Root Causes of
Eric Marsden, and Jean-Marie Rousseau         Accidents

7 John S. Carroll                                             Understanding Safety Management through Strategic Design, Political, and Cultural Approaches

8 Ulrich Dirnagl and René Bernard                  Errors and Error Management in Biomedical Research

9 Jan Brommundt                                          Empowerment

10 Julianne Morath and Mallory Johnson       Open Error Communication in a High-consequence Industry

11 Robert Schroeder                                        Confidence and Humility

12 Helmut Kunz                                              Just Culture

13 Peter Klement                                            Error Management in the German Armed Forces’ Military Aviation

14 Jan U. Hagen                                              Crew Resource Management Revisited

15 Avner Shahal                                             Error Reporting and Crew Resource Management in the Israeli Airforce

16 L. David Marquet                                      Lessons from a Nuclear Submarine Mishap

17 Tony Kern                                                 The War on Error – A New and Different Approach to Human Performance

O autorze

Jan Hagen is Associate Professor at ESMT, Germany. His research and teaching focus is on leadership. He is particularly interested in understanding how teams and organizations deal with errors. As well as journal articles, he published the book Confronting Mistakes – Lessons from the Aviation Industry when Dealing with Error (Palgrave Macmillan) in 2013. His research has received media coverage from outlets such as the BBC, The Economist, The Financial Times, Frankfurter Allgemeine Zeitung, The Guardian, Forbes, Handelsblatt, Harvard Business Manager, The Irish Times, Manager Magazin, Spiegel Online, and The Sunday Times. Jan runs the ESMT open programme Leadership under Pressure, and teaches in customized executive education programs and the human factor training of the German Federal Armed Forces. In addition to his academic work, he has more than 15 years of management and consulting experience.