Hotel Management

ISBN-13: 9786204979755 / Angielski / Miękka / 324 str.

Ludmila Knodel

Opis

My book is about hospitality industry, which includes hotels, casinos, and resorts, which offer comfort and guidance to strangers, but only as part of a business relationship. The hospitality industry is one of the fastest growing industry today with more and more people travelling for business as well as leisure. This booming growth has brought a new height of competition in which differentiation and providing an innovative customer experience are key elements building brand awareness and loyalty among customers.

O autorze

The author is the doctor of science, professor of pedagogics and linguistics, creator of over 70 books in English, Russian and Ukrainian. 9 books have been published in Lambert Publishing House. Some of them are textbooks in the field of tourism, hotel business, restaurant management, economics, political science, medicine, customs.