Hospitality Operations : A Systems Approach

ISBN-13: 9780826448262 / Angielski / Miękka / 2003 / 224 str.

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Opis

This core introductory textbook examines hospitality systems - the technology and processes that enable goods and services to be delivered to the customer. Systems theory is all about applying a consistent set of ideas and concepts for the analysis of real world situations and problems. This structure facilitates making comparisons, understanding relationships and diagnosing how things really work and therefore allows students to analyse hospitality operations.