Healthcare Technology in Context: Lessons for Telehealth in the Age of Covid-19

ISBN-13: 9789811640773 / Angielski / Miękka / 2022

Alan Taylor

Opis

This book investigates how the technology used by telehealth services shapes our healthcare, and how we, as humans, collectively change and shape the technology and services used in healthcare. Based on extensive field research on telehealth services in Australia and Brazil, the book reveals some surprisingly obvious conclusions about our powers to shape the society.

Spis treści

1. Introduction.- 2. Organisational and Professional Practice of Telehealth.- 3. Incorporating Technologies into Telehealth Services.- 4. Healthcare in Australia and Brazil.- 5. Telehealth Services in Australia and Brazil.- 6. Organisational Structures Influence Telehealth Services.- 7. Contested Professional Practices When Care Is Separated.- 8. Legitimising Telehealth Services.- 9. Building Confidence in Telehealth Practices.- 10. Building Relationships to Underpin Telehealth Practices.- 11. Applying Resources to Telehealth Services.- 12. How Contexts and Mechanisms Influence Telehealth Services.- 13. Telehealth Services in the Age of the COVID-19 Pandemic.

O autorze

Dr. Alan Taylor led the development of IS 13131:2021 Health informatics—Telehealth services—Quality planning guidelines for the International Standards Organisation. Between 2016 and 2020 he served as Vice President of the Australasian Telehealth Society. His research investigates the sustainability of telehealth services including the role of standards, guidelines, socio-technical codes and the impact of the COVID-19 pandemic. He has twenty years of experience in the public and private sectors in Australia, Europe and Africa as a project manager, academic, ICT strategist, and architect. He has led numerous telehealth and emergency services initiatives in Queensland and South Australia to improve access to health care using information and communications technologies.

Blurb

‘As many of us have discovered in the COVID-19 era, telehealth is not plug and play. This in-depth, interdisciplinary analysis of two contrasting health systems by someone who has made technology work in challenging circumstances has many lessons for the wider world.’

—Trisha Greenhalgh, Professor of Primary Care Health Sciences, University of Oxford, UK

‘In an original contribution on the incorporation of telehealth by public health systems, Taylor develops a comparative case study between Australia and Brazil. He offers interesting insights into conceptual frameworks, the importance of the political context, the governance structure, as well as the relationship between professionals, managers, stakeholders, shaping the provision of services through telehealth, before and after COVID-19.’

—Ana Estela Haddad, PhD, Free Lecturer, Associate Professor, University of Sao Paulo, Coordinator, Brazilian Telehealth Program 2007 to 2012, Ministry of Health, Brazil

‘In 2020, our lives changed. And the way we delivered healthcare changed as well. The rapid adoption of telehealth in countries across the globe has transformed healthcare, bringing both opportunities and risks. This timely publication examines the phenomenon of telehealth in the age of COVID-19.’

—Michael Kidd AM, Professor of Primary Care Reform, The Australian National University, Canberra, Australia

‘Not only does Alan Taylor make an important contribution to our understanding of telehealth in times of crisis, he also adds a very important dimension to our understanding what lies behind the success or failure of healthcare interventions. His identification of the huge significance of pre-existing social and cultural contexts is something that everyone involved in developing or evaluating health services should take to heart.’

—Sam Porter, Professor of Nursing Sociology, Head of Department of Social Sciences and Social Work, Bournemouth University