Table of Contents ii.- List of Tables vii.- List of Figures.- Chapter 1 Introduction 1.- Chapter 2 Data Analytics and Modeling Methods for Healthcare Service Systems 35.- Chapter 3 Effects of Demand Factors on Service Utilization 52.- Chapter 4 Effects of Supply Factors on Wait Times 71.- Chapter 5 Integrated Prediction of Service Performance 95.- Chapter 6 An Adaptive Strategy for Wait Times Management 115.- Chapter 7 Spatio-Temporal Patterns in Patient Arrivals and Wait Times 130.- Chapter 8 An Intelligent Healthcare Decision Support System 176.- Bibliography 209.- Notation Index 237.- List of Abbreviations 240.