Health and Wellness

ISBN-13: 9781465208231 / Angielski / Miękka / 2013 / 452 str.

Jay Kandampully (Ph.D.)

Opis

Today, more than ever before, people desire to look and feel better, to slow the effects of aging, manage stress, and/or prevent age related illness. This growing social phenomenon is the so called wellness generation.

Spis treści

• 1. Service Management a New Paradigm in Health and Wellness Services
• Jay Kandampully, The Ohio State University, USA
• 2. Quality and Value of Health Services
• Joris van de Klundert; Institute of Health Policy & Management, Erasmus University Rotterdam, The Netherlands
• 3. Service Culture as a Means for Creating a Competitive Advantage: The Case of Public Hospitals
• Victoria Bellou; University of Thessaly, Greece
• Aristea Bellou MD; Specialist in Internal Medicine at Papageorgiou Hospital, Thessaloniki, Greece
• 4. Improving Patient Satisfaction: A service Management Approach
• Ravi Behara; College of Business, Florida Atlantic University, Florida, USA
• Fabio Potenti; Cleveland Clinic Florida & Florida Atlantic University, Florida, USA
• 5. Managing Customer Relationship Quality in Hospitals
• Miguel A. Moliner; Universitat Jaume I of Castellón, Spain
• Miguel A. López; Universitat Jaume I of Castellón, Spain
• 6. The Effect of Servicescapes on Consumer's Wellness Experience
• Hye Yoon Choi; Consumer Sciences, The Ohio State University, USA
• Kathryn Stafford; Consumer Sciences, The Ohio State University, USA
• 7. Toward improving performance management in a healthcare operational environment: A customer-orientation approach
• Carlos F. Gomes; University of Coimbra, – School of Economics – Portugal
• Mahmoud M. Yasin; East Tennessee State University, – Depart. of Mgt & Marketing, USA
• Phillip E. Miller; East Tennessee State University, – Depart. of Mgt & Marketing, USA
• 8. An Open-Systems Perspective of Mental Health Services
• Mark Anderson; Faculty of Business, Government & Law, University of Canberra, Australia
• Byron Keating; Faculty of Business, Government & Law, University of Canberra, Australia
• Anton Kriz; Newcastle Business School, University of Newcastle, Australia
• 9. Lean Hospitals: Five Tools that Position Healthcare Organizations for Success
• Kenneth K. Boyer; Fisher College, The Ohio State University, USA
• Luv Sharma; Fisher College, The Ohio State University, USA
• 10. The Emerging Healthcare Service Platform
• Ravi S. Behara; College of Business, Florida Atlantic University, Florida, USA
• C. Derrick Huang; College of Business, Florida Atlantic University, Florida, USA
• Jahyun Goo; College of Business, Florida Atlantic University, Florida, USA
• 11. From Healthcare to e-Healthcare: Are People Ready?
• Tor W. Andreassen; BI Norwegian Business School, Norway
• Even J. Lanseng; BI Norwegian Business School, Norway
• 12. Service Focus through Technology for Health Promotion: A Review of Multidimensional Market
• Dr Carolin Durst; University Erlangen-Nuremberg, Germany
• Andreas Hamper; University Erlangen-Nuremberg, Germany
• Tino Mueller; University Erlangen-Nuremberg, Germany
• 13. The Role of E-Health Information in the Empowerment of Customers
• Gummerus, Johanna; Department of Marketing, HANKEN School of Economics, Helsinki, Finland
• Veronica Liljander; Department of Marketing, HANKEN School of Economics, Helsinki, Finland
• Catharina von Koskull; Department of Marketing, HANKEN School of Economics, Helsinki, Finland
• 14. Telemedicine, Remote Monitoring, in-home Health and Medical Technology Services for Elderly Patients
• Catherine Berry; Consumer Sciences, The Ohio State University, USA
• 15. Do Seniors Accept Technology-Based Service Innovations? A Qualitative Approach
• Jens Hogreve, Catholic University of Eichstaett-Ingolstadt, Germany
• Nicola Bilstein, Catholic University of Eichstaett-Ingolstadt, Germany
• 16. Creating New Paradigms of Health Service for Older People: A Management Opportunity
• Liz Gill, Rehabilitation Studies Unit, Sydney Medical School, The University of Sydney, Australia
• 17. Collaborative care for patients with Parkinson's disease: Combining an offline professional network with an online health community for the sustainable provision of care
• A.C.R. van Riel; Institute for Management Research, Radboud University Nijmegen, The Netherlands
• L.M. Visser; Institute for Management Research, Radboud University Nijmegen, The Netherlands
• M. van der Eijk; Radboud University Nijmegen Medical Centre, The Netherlands
• M.J. Faber; Radboud University Nijmegen Medical Centre, The Netherlands
• M. Munneke; Radboud University Nijmegen Medical Centre, The Netherlands
• B.R. Bloem; Radboud University Nijmegen Medical Centre, The Netherlands
• 18. Practical examples of service development and innovations in the Nordic wellbeing industry
• Anja Tuohino; University of Eastern Finland, Finland
• Henna Konu; University of Eastern Finland, Finland
• Anne-Mette Hjalager; University of Southern Denmark, Denmark
• Edward Huijbens; University of Akureyri, Iceland
• 19. Cross-Cultural Issues in Health and Wellness Services in Estonia
• Heli Tooman; Pärnu College of the University of Tartu, Estonia
• Kai Tomasberg; Pärnu College of the University of Tartu, Estonia
• Melanie Smith; Budapest Business School, Budapest, Hungary
• 20. Ayurveda
• Anupama Kothari; Robert H. Smith School of Business, University of Maryland, USA
• 21. Traditional Chinese Medicine
• Tingting (Christina) Zhang; Beijing International Studies University, Beijing, China
• Paradigm Shifters in Health and Wellness Services (Cases)
• 1. Aravind Eye Care System (India)
• Anupama Kothari; Robert H. Smith School of Business, University of Maryland, USA
• 2. Apollo Hospitals (India)
• Anupama Kothari; Robert H. Smith School of Business, University of Maryland, USA
• 3. The Schwarz***** Alpine Spa & Resort (Austria)
• Anita Zehrer; MCI, University of Applied Sciences, Innsbruck, Austria
• Hubert Siller; MCI, University of Applied Sciences, Innsbruck, Austria
• 4. Grand Park Hotel ***** Bad Hofgastein (Austria)
• Maria Wiesinger, Hospitality Schools Salzburg, Bad Hofgastein, Austria
• Silvia Listberger, Hospitality Schools Salzburg, Bad Hofgastein, Austria
• Claudia Wachter, General Manager, Grand Park Hotel, Bad Hofgastein, Austria
• 5. Samadhi Spa & Wellness Retreat (Australia)
• Haywantee Ramkissoon; Faculty of Business & Economics, Monash University, Australia
• 6. Constance Le Prince Maurice Hotel and Spa (Mauricious)
• Mrs Roubina T D Juwaheer; Faculty of Law & Management, University of Mauritius, Mauritius
• 7. Cardinal Health (USA)
• Jichul Jang, Consumer Sciences, The Ohio State University, USA
• 8. Cleveland Clinic (USA)
• Soyeon Kim; Consumer Sciences, The Ohio State University, USA
• 9. Clifton Springs Hospital and Clinic (USA)
• Hye Yoon (Rebecca) Choi; Consumer Sciences, The Ohio State University, USA
• 10. Wexner Medical Center, OSU (USA)
• Anupama Sukhu; Consumer Sciences, The Ohio State University, USA
• Hyejin Park; Consumer Sciences, The Ohio State University, USA