ISBN-13: 9783639110326 / Angielski / Miękka / 2009 / 172 str.
ISBN-13: 9783639110326 / Angielski / Miękka / 2009 / 172 str.
The study on hand sets out to make first-handinformation on delegates needs, wants and demands with regards tothe balancing of the scientific program and the social part of anygiven health-care related professional event available to congressproviders. This includes data on scheduling issues, the importanceattached to social activities as well as key parameters in thedecision-making process. Furthermore, in addition to delegates opinions,congress providers points of view are disclosed, subsequently allowingfor a thorough analysis of possible gaps within the service-qualitymodel.