Foreword by Kathleen Quinn Introduction: Happiness Is No Gun 1. Welcome to Countertransference 2. Orphan in the Storm 3. Hidden Figures 4. Damned If You Do…. 5. …And Damned If You Don't 6. A Crisis Manager Walks into a Bar… 7. APS Versus APS 8. In Harm's Way 9. That Guy Who Looks Like Felix 10. The Two Faces of Esther 11. If I Had a Rich Man 12. Naked Came the Stranger 13. Rules of Engagement 14. How Do You Solve a Problem Like Tobias? 15. Tender Mercies 16. WORST. CLIENT. EVER. 17. Both Sides Now 18. Thwarting the Gypsies 19. Wretched Refuse 20. Sons and Mothers 21. Smoothing Over the Humiliation 22. Who's That Hogging My Bathroom? 23. Celebrity Jeopardy 24. Tuesday in the Court with George 25. Terms of Endearment, or Disparagement 26. Nothing to It 27. Senior Lifesaving; Or, Hello, I Must Be Going 28. The Supporting Cast 29. Scammer's Delight 30. How'd I Get Here? 31. Change Is Gonna Come 32. Officious Channels 33. Journey's End Epilogue: A Proclamation Index