Handbook on Brand and Experience Management

ISBN-13: 9781847200075 / Angielski / Twarda / 2008 / 328 str.

Bernd H. Schmitt;David L. Rogers

Opis

This important Handbook explores new and emerging directions in both brand management research and practice. It encompasses a diverse set of approaches including the latest academic research offering new frameworks for understanding brand management, the researcher's perspective on current tools in practice by brand managers, new research and conceptual frameworks for understanding and managing customer experiences and recent empirical research and scale development in both brand and experience management. The book focuses on practical, managerial, and organizational best practices.