Handbook of Innovation in Public Services

ISBN-13: 9781782540335 / Angielski / Miękka / 2014 / 608 str.

Stephen P. Osborne;Louise Brown

Opis

Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice.