Handbook of Conflict Management

ISBN-13: 9780824742577 / Angielski / Twarda / 2003 / 296 str.

William J. Pammer; Jerri Killian; Pammer J. Pammer

Opis

The Handbook of Conflict Management cuts across theoretical perspectives, strategic models, and situational contexts as the first all-encompassing conflict management reference. A young field in both research and practice, this foundational text sets precedents for furthering academic study and real-world progress in managing diverse instances of conflict. It draws on more than 600 references to probe sources of conflict and to prescribe means of reducing tension in organizational, institutional, and community settings. Introducing core themes and issues into the dialogue, the handbook provides techniques to promote peaceful negotiation, cooperation, and consensus.

Spis treści

Part I: Preparing for Success: Opportunities Through EducationConflict Resolution Education: Multiple Options for Contributing to Just and Democratic Peace Kathy BickmoreThe Qualities of Peacemakers: What Can We Learn from Nobel Peace Prize Winners About Managing Conflict Within Organizations? Di Bretherton and Jackie BornstienContested Truths: Family Mediation, Diversity, and Violence Against Women Dale BagshawExperiential Learning: Culture and Conflict Mary WenningDiscussion Questions: Part IPart II: Power, Diversity, and Role Conflicts: Toward Resolving TensionsDispute System Design in Organizations Lisa B. Bingham and Tina NabatchiAssessing Group Conflict: Understanding the Line-Staff Relationship in Fire Service Kevin BaumWorkplace Bullying: Overcoming Organizational Barriers and the Way Ahead Rose BoucautPolitical and Administrative Roles in School District Governance: Conflict or Cooperation? Jerri KillianDiscussion Questions: Part IIPart III: Stakeholder Conflicts: Fostering Cooperation in CommunitiesMediated Negotiation and Democratic Theory: Implications for Practice Gary MarshallConflict Management and Community Partnering: Lessons from the Los Angeles Empowerment Zone Greg AndranovichThe Method of Dialogue: Promoting Understanding Between Hawaiians and Non-Hawaiians Dolores FoleyThe Only Game in Town: Managing Multistakeholder Conflicts Jagoda Perich-AndersonDiscussion Questions: Part IIIIndex

O autorze

William J. Pammer, Jerri Killian