HRM Practices for Organisational Effectiveness in Life Ins Industry

ISBN-13: 9783330051539 / Angielski / Miękka / 2017 / 360 str.

B. Raghavendra; S. Md. Gouse Basha; P. Murali Krishna

Opis

Organisational effectiveness is the important goal of every organisation. People plays a pivotal role in organisation success. HR practices shows the way for employee is being taken care by the organisation. The perception of employees on policies and practices aids in realization of organisation goals. Employee's exertion of positive attitudes and discretionary behaviours yields positive outcomes for every stakeholder of the firm. This process is observed in life insurance firms that have operations in a geographical area. Considering employee opinion on HR practices that includes Employee involvement particularly Team Design, this book explains the way in which they affects organisational outcomes. The book focus on employee turnover, employee perceived service quality and customer satisfaction considered as important goals for any insurance firm with the uniqueness of life insurance product. Employee Retention and Customers Experience have positive effect on Customer Loyalty, which gives an edge to the firm in the market and helps in improving top line growth.

O autorze

B. Raghavendra did his MBA, PhD from Sri Krishnadevaraya Institute of Management, Sri Krishnadevaraya University, Ananthapur, Andhra Pradesh, India. He is into academics, Consultant Trainer to Insurance firms and believes that learning is an ever ongoing process. The focus areas of research are HR practices, Employee Engagement, Financial Services.