HRD Survival Skills

ISBN-13: 9780884152705 / Angielski / Twarda / 1998 / 160 str.

Jessica Levant

Opis

Overflowing with ideas, HRD Survival Skills supplies your training and development teams with actual examples taken from diverse industries, sectors, and countries. Here's your blueprint to ensure that the services you provide are the right services for your in-house customers.

Recenzje

"This informative and challenging book demonstrates how HRD can become a more potent contributor to business success. . . . 'HRD Survival Skills' details the essential skills for the next generation of developers. The evolution of the role continues - don't become a HRD dinosaur...read it!"
Vince Whittle, Head of HRD and Training, VISA International.

'...a highly practical and readable guide for anyone in HRD who must position or market themselves, but hates to do it. This book makes the process accessible while helping the reader see the value in marketing. If everyone in HRD followed the three caveats in Chapter 7 of this book, HRD would improve both its image and its capacity.'
Karen E. Watkins, Professor of Adult Education and Director, Graduate Programs in Human Resource Organizational Development, University of Georgia.

Spis treści

Shifting the focus; What marketing training means; How to analyze your market; Building relationships: customers are people too; Getting the packaging right; Your image: divining, defining, and refining; Maintaining your focus: the long term; The importance of administration; Seamless customer service; Expanding your horizons; Appendices - A customer-focus checklist; The training image survey; Trainer styles; Developing your network.

O autorze

Jessica Levant