Acknowledgements ixAbout the author xiiiIntroduction xv1 The WAY things get done 1Elements of the WAY 4The corporate WAY 7Adaptation or extinction 82 Understanding transformation 13So what exactly is transformation? 14We've not yet reached peak change and disruption 16Company-centric forces 23Why you must care about transformation 33Transformation has always been difficult 34Three reasons transformation is so hard 42Why it's important to understand the need for transformation 673 The mindset for great change 71Curiosity: empty your cup 76Sacred beliefs: recognise that you have deep biases 76Shoshin: maintain your intellectual humility 80Ambition: remember that it's not only about you 84Kokoro: get to the heart of the matter 97Kime: it's all about focus 101Renewal: know when to let go and try something else 104Urgency: remember that the meter is running 107Trust: don't lose it 109Humour: it's a long day without a laugh 111Resilience: find some, because you'll need it 115Get over yourself: put things down by the side of the road 1224 The mechanics of great change 1271. Do the work: personal commitment of the leader 1292. Make decisions: choose, own and communicate a clear strategy 1363. Build the team: get the right people 1514. Be thorough: follow a proven methodology and approach 1815. Keep score: use KPIs to align and provide regular feedback 2395 Creating your 90-day blueprint 271Making an impact 272Ridgway's first 90 days as commander 274Your first 90 days 278Mindset 279Mechanics 283Mistakes 301Conclusion: I wish you luck with your choice 307Bibliography 313
ADAM BENNETT is a former CEO and Big-4 bank CIO. He has advised and led successful transformation programs in blue-chip companies from Australia, Asia Pacific, the Middle East, and the United Kingdom. Adam is the principal of Great Change Consulting and an Adjunct Professor at the University of Technology, Sydney.