ISBN-13: 9783565079346 / Angielski / Miękka / 184 str.
You don't need to be loud to get results. Graceful Gains teaches you how to reclaim your time, money, and peace of mind with diplomacy and charm-no drama required. From airline mix-ups to online order mishaps, this book gives you ready-to-use scripts that help you speak up effectively while staying calm, kind, and respected.Whether you're navigating a billing error or an overbooked hotel, Graceful Gains empowers you to advocate for yourself with class and confidence. It's not about being pushy-it's about being prepared, persuasive, and polite.Turn every frustrating experience into a win-win outcome-and walk away feeling proud, not petty.
Get results without rudeness-use graceful, proven scripts to secure refunds, upgrades, and respect every time you speak up.