Global Tourism and Informal Labour Relations: The Small Scale Syndrome at Work

ISBN-13: 9781138880641 / Angielski / Miękka / 2015

Godfrey Baladacchino

Opis

The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such a global-local encounter, based on fieldwork carried out in hotels in Barbados and Malta. Insight is drawn from a review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management iniatives, trade unionism and industrial action.

Spis treści

Chapter 1 Confronting Global Tourism; Chapter 2 Policy Dilemmas and the Small-scale Lens; Chapter 3 Research Method and Design; Chapter 4 A Small-scale Labour Syndrome; Chapter 5 The Small-scale Syndrome at Work I: Informal Labour Relations; Chapter 6 The Small-scale Syndrome at Work II: Competing for Loyalty; Chapter 7 Relating to Theory; Chapter 8 Questions for Management, Labour and Community; Chapter 9 Conclusion;

O autorze

Godfrey Baladacchino