Global Perspectives on Service Science: Japan

ISBN-13: 9781493980888 / Angielski / Miękka / 2018 / 349 str.

Stephen K. Kwan; James C. Spohrer; Yuriko Sawatani

Recenzje

"This book is about the science of services. It has a collection of experiences from the last decade in Japan in service science. ... Readers with interests in applications of computing technologies will find many chapters useful. Each chapter can be read independently." (Maulik A. Dave, Computing Reviews, computingreviews.com, October, 2016)

Spis treści

Introduction.- Service Innovation in Japan and Service-Dominant Logic.- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator.- Human Behavior Observation for Service Science.- Community-based participatory service engineering: Case studies and technologies.- Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking.- Wants Chain Analysis: Analysis and design methods of social systems taking into consideration the diversity of people’s needs.- Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport.- Service Design in Tourism: Encouraging a cooperative relationship between professional design and non-professional design.- Value Co-Creation Process and Value Orchestration Platform.- Formalizing expert knowledge through machine learning.- Agent-based Simulation for Service Science.- Temporal-Spatial Collaboration Support for Nursing and Caregiving Services.- Quest for Equation of Life: Scientific Constraints on How We Spend our Time.- The Spread of Services and Consumer Value Co-Creation.- Sustainability and Scalability in Japanese Creative Services.- Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-based Approach.- R&D servitization in the manufacturing industry.- MANGA-case training for global service science.- Creation of Service Science Curriculum for Customer-Oriented Business Innovation.- Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan.