Ghosts in the Machine: Rethinking Learning Work and Culture in Air Traffic Control

ISBN-13: 9780367882211 / Angielski / Miękka / 2019 / 168 str.

Christine Owen

Opis

The premise of the book is that informal learning is just as important in shaping what people know and value about their work and that this area is frequently overlooked. By using an interpretative research approach, the book highlights the ways in which the social structure of work organisation, culture and history interweaves with learning.

Spis treści

Introduction. Structure and change in air traffic control. Cultures within ATC work. Rethinking learning. Experiencing ATC work. Reflecting on ATC work. Conceptualising ATC work. Experimenting and ATC work. Conclusion: Strategies for learning and design. Appendix 1: The Research. Appendix 2: Selection of war stories narrated by controllers.

O autorze

Christine Owen is a researcher with a focus on organisational behaviour and learning. Christine has an established and growing reputation as a human factors researcher and facilitator within emergency management. Her research investigates communication, co-ordination and teamwork practices in high technology, high intensity and safety critical work environments.