Future-Ready Retail: How to Reimagine the Customer Experience, Rebuild Retail Spaces and Reignite Our Shopping Malls and Streets

ISBN-13: 9781398603349 / Angielski / Miękka / 2022 / 280 str.

Ibrahim Ibrahim

Opis

Understand how you can successfully reposition high street retail and the shopping mall in response to changing consumer needs and issues around health, wellness, social distancing and the impact of online commerce.

Recenzje

"Ibrahim perfectly catches the transition of retail from being a commodity to a structural part of the experiential activation of one of the most sensitive layers of the beauty and quality of every city, being the ground level integrated with public spaces" Manfredi Catella, Founder & CEO, Coima SGR S.p.a

Spis treści

• • Chapter - 00: Introduction;
  • Chapter - 01: Entropy, retail and defining the place experience;
  • Chapter - 02: A new audience;
  • Chapter - 03: A new customer journey;
  • Chapter - 04: Reinventing convenience;
  • Chapter - 05: Reconnecting to community;
  • Chapter - 06: Remaking place;
  • Chapter - 07: Repositioning value;
  • Chapter - 08: Data, new revenue models, new value metrics;
  • Chapter - 09: A people revolution;
  • Chapter - 10: The future of our high streets;
  • Chapter - 11: Post-pandemic reality;
  • Chapter - 12: Final thoughts

O autorze

Ibrahim Ibrahim is a futurist, retail strategist and designer. He originally trained as an aeronautical engineer and then as an industrial designer. He has been a regular speaker at global design, retail and architectural conferences and events.

He is the managing director of Portland Design in London, UK, part of the award-winning Chicago-based Perkins & Will global architecture and design network.