ISBN-13: 9781593703981 / Angielski / Twarda / 2017 / 269 str.
Examines what makes a leader and, more importantly, what makes a leader effective in today's fire service. This text discusses the various types of leaders, how they communicate, discipline, delegate, motivate, and set expectations. Flood and Avillo also take a hard look at what hinders or blocks effective leadership and what steps to take to foster and instil leadership in your department.