From Chaos to Calm: Dealing with Difficult People Versus Them Dealing with You

ISBN-13: 9780893343569 / Angielski / Miękka / 2002 / 168 str.

Bill Crawford

Opis

Rude, obnoxious, defensive, demanding, arrogant Ever notice how difficult people bring conflict and complication to your life? Dr. Crawford's From Chaos to Calm brilliantly explains: The underlying causes of conflict How simple disagreements can so quickly turn into a vicious cycle How you can tap into the internal motivation of difficult people so they interpret what you have to say as valuable information From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.