Framing Innovation in Public Service Sectors

ISBN-13: 9780415709286 / Angielski / Twarda / 2013 / 242 str.

Rolf Ronning; Bo Enquist; Lars Fuglsang

Opis

Innovation is seen as an interactive process that involves many actors within and across organizational boundaries. In public sector services, innovation is a frequent, often holistic, and multi-layered process that involves many actors and many services at the same time. However, most of the existing literature on innovation in public sector services is based on the economics of innovation, which is heavily influenced by investigations of the private sector. Innovation in the Public Sector develops a more context-sensitive and rich approach in order to explore the different logics of innovation that prevail here.

Rather than presenting a general theory of innovation, the book specifies how innovation and value creation are interconnected with social and institutional elements. Analytical constructs, including dynamic capability, absorptive capacity, and practice-based approaches, are reviewed and anchored in the organizational context of public sector services. Such a perspective on innovation can help us develop new understandings of the process and history of innovation, contributing to processual organizational analysis in a broader sense, and further developing present theories of organizational change.

Spis treści

1. Introduction: Framing Innovation in Public Service Sectors: A Contextual Approach  Lars Fuglsang and Rolf Rønning  2. How Front-line Employees Nurture Service Innovation through Co-creation with their Customers: A Case Study of Public Health Care  Jenny Karlsson, Per Skålén and Erik Sundström  3. Service Innovations for Enhancing Public Transit Services  Heiko Gebauer, Mikael Johnson and Bo Enquist  4. User-Driven Innovation and the Role of the Citizen: A Citizen, a Customer, or a Human Being?  Luise Li Langergaard  5. Value Innovations in Electricity Utilities  Heiko Gebauer, Hagen Worch and Bernhard Truffer  6. Framing Innovation in Postal Services: Developing a Hybrid Organization  Lars Fuglsang and Jørn Kjølseth Møller  7. Organizing for Innovation in the Public Sector  Anne Marie Berg  8. Translating Client-Orientation through ICT  Maria Røhnebæk  9. Collaborative Service Innovation in the Public Sector  Johan Quist and Martin Fransson  10. Coevolution and Innovations in Governance – A Case Study of the New Public Service System for Electric Vehicles in Oslo  Rannveig Røste  11. The Diffusion of Innovation: A Question of Power  Rolf Rønning  12. Conclusion: Public Service Sector Innovation in Context  Lars Fuglsang and Rolf Rønning

O autorze

Bo Enquist is Associate Professor at CTF-Service Research Center at Karlstad University, Sweden. He is also vice Director of SAMOT (Service And Marketing Oriented Transport research group), an Vinn-excellent center, which is a subunit to CTF.　 Lars Fuglsang is Professor at Lillehammer University College, Norwayand Associate Professor at Roskilde University, Denmark. He has published numerous articles and books on innovation including the edited volumes "Innovation and the creative process. Towards innovation with care" and, with Jon Sundbo, "Innovation as strategic reflexivity" (Routledge). Rolf Rønning is Professor at Lillehammer University College, Norway. He has researched and published widlywithin welfare policy, including Social aspects of illness, Disease and Sickness Absence (Nordby, Rønning and Tellnes (eds.)).