Foundations of Business Telecommunications Management

ISBN-13: 9780306422492 / Angielski / Miękka / 1986 / 196 str.

Kenneth C. Grover

Opis

lnfonnation technology is about more than computers. Thus, it was a recurring-and rather infuriating-aspect of the early discussions on infonnation technology that those who participated tended either to ignore or to severely understate the role in infonnation technology of telecommunications. This very fine book by Ken Grover goes a long way toward correcting that misconception. However important the computer and computer-based equipment might be, the role of telecommunications equip ment has also been and continues to be significant. Moreover, as the author brings out, it is going to be even more important. As this enthralling story unfolds the reader will find him or herself continually remarking that there cannot be more-but again and again, there is. Those who are already of the world of telecommunications will, on reading this work, be proud of their colleague. Those who are already of the world of computers will learn a great deal and, it is to be hoped, will in future be fairer toward telecommunications than they have been in the past. Those who are new to the world of information technology will sally forth better balanced than most."

Spis treści

I: The Growth and Development of Telecommunications.- 1: Introduction.- 2: Historical Perspective.- 3: Technological Revolution.- 4: The Interface Between the User and the System.- 5: Data Communications.- II: Telecommunications Systems.- 6: Telecommunications Terminals.- Voice Terminals.- Message Terminals.- Data Terminals.- Other Terminals.- Terminals—Summary.- 7: Local Telecommunication Networks.- Internal Networks.- Local Networks Transmission.- External Local Networks.- 8: Telecommunications Switching.- Methods of Selection.- Active and Passive Switching Systems.- Common User and Dedicated Switching Systems.- 9: Main Telecommunications Networks.- Main Networks Construction.- Value Added Network Services and Leasing Operations.- Main Networks Summary.- III: Telecommunications Standards of Service.- 10: Standards of Service.- 11: Speed of Installment.- Distribution of Lines.- Installation of Terminals.- 12: Standards of Installation.- 13: Availability of Communications.- Switchboards.- Switching Equipment.- Main Networks.- Overall Standard.- 14: Speed of Connection.- 15: Quality of Connection.- 16: Reliability.- 17: Speed of Repair.- 18: Security of Communications.- 19: Adequacy of Support Services.- Number Information.- Assistance.- Public Pay Phones.- 20: User Relations.- 21: Charging Accuracy.- 22: Enhancement and Development.- IV: Telecommunications Planning.- 23: The Nature of Telecommunications Planning.- 24: Strategic Planning.- 25: Development and Procurement Planning.- Determination of Current Usage of Communications.- Forecasts of Future Requirements.- Identification of Technical Options.- Identification of External Factors Impinging on.- Telecommunciations Planning.- Financial Appraisal of Options.- Preparation of a Development and Procurement Plan.- Analysis of a Development and Procurement Plan.- 26: Preparation of Telecommunications Utilization Plans.- V: Telecommunications Operational Management.- 27: Responsibility.- 28: Achievement of Standards of Service.- Operator Services.- Dialed Services.- Installation Repair Service.- Provision of Service.- Support Services.- 29: Resource Management.- Equipment Utilization.- Manpower Productivity.- Industrial Relations.- Financial Performance.- Accountability.- VI: Freedom of Choice.- 30: Monopoly of Telecommunications.- 31: Regulation of Telecommunications.- Historical Background.- Liberalization.- Competing Networks.- Cellular Radio Networks.- Value Added Network Services.- The Financial Implications of Liberalization.- Privatization.- VII: Conclusion.- 32: Future Trends.- 33: Perspective.- Appendices.- United Kingdom Growth of Telephones in Service.- United Kingdom Growth of Inland Telephone Calls.- United Kingdom Investment in Local Telephone Exchanges.- United Kingdom Investment in.- Telecommunications Distribution.- United Kingdom Telecommunications.- Annual Income and Expenditure.- United Kingdom Net Book Value of Fixed Assets.- Telecommunications Operational Expenditure.