Financial Services Management: A Qualitative Approach

ISBN-13: 9780415829229 / Angielski / Miękka / 2014 / 194 str.

Stewart Falconer

Opis

Sweeping changes have taken place within financial services over the course of the past thirty years in response to a variety of influences, such as changes in customer attitudes, an evolving regulatory environment, innovations in information technology and the intense level of competition within the sector. In addition, the global financial crisis has had a huge impact on the perceptions of stakeholders and on the reputations of organizations operating in financial services. This textbook introduces management with a focus on concepts, theories and skills particularly suited to the financial services sector.

Spis treści

1. Introduction 2. The Financial Services Environment 3. Theories of Organisational Behaviour 4. Organisational Design – The Theory 5. Organisational Design – Practical Application 6. Leadership 7. Organisational Development and the Management of Change - Background 8. Organisational Development and the Management of Change - Implementation 9. Business and the External Environment – the Contextual Environment 10. Business and the External Environment – Social Responsibility and Business Ethics 11. Information Technology 12. Service Quality and Relationship Management 13. Future Challenges

O autorze

Stewart Falconer is Head of the School of Accounting, Financial Services and Law at Edinburgh Napier University, UK