Factors Affecting Consumer Behaviour in Online Shopping

ISBN-13: 9783847336099 / Angielski / Miękka / 2012 / 120 str.

Yuan Zhou;Faizan Ali

Opis

The Internet has developed into a new distribution channel and online transactions are rapidly increasing. This has created a need to understand how the consumer perceives online purchases. The purpose of this study is to investigate factors affecting student consumers buying decision when purchasing clothing online, and find out which factors impact on the online buying decision most. The research hypotheses are tested by using data collected from 200 students of Glyndwr University in UK. The identified factors economic orientation, convenience orientation, trust orientation and social influence have been examined. Among all of them, the first three were positively correlated with online attitude, whereas the result shown that social influence weakly associated with online attitude. The findings of this research can be drawn as implications for online clothing retailers so as to improve their understanding of the segment consumer group and increase their online marketing strategy effectiveness.

O autorze

Yuan Zhou is a Research Scholar having a MSc in Marketing Management from Glyndwr University, UK. Her research interests include Online Consumer Behaviour, and Customer Satisfaction.Faizan Ali is a Research Scholar having a MSc in Management from Glyndwr University, UK. His research interests include Service Quality and Customer Satisfaction.