Experience Management: Foundations, Development Methodology, and Internet-Based Applications

ISBN-13: 9783540441915 / Angielski / Miękka / 2002 / 398 str.

Ralph Bergmann; R. Bergmann;Springer-Verlag

Opis

Giving a focus to the requirements that arise in complex problem solving and to the fact that modern experience management must be implemented as Internet-based applications, this title deals with with experience management in the context of real-world applicability and realistic applications.

Recenzje

From the reviews of the first edition:

"In the text the main conceptual questions for experience management are identified and a framework for this management is proposed. A large body of principal methods are analyzed and presented in a unified and concise terminology. ... I think that each reader of this book will meet the wish of the author expressed at the end of the preface - enjoy reading!" (Antonín Ríha, Zentralblatt MATH, Vol. 1069, 2005)

Spis treści

1. Introduction.- 2. Experience Management.- 3. Representing Experience.- 4. Assessing Experience Utility.- 5. Representing Knowledge for Adaptation.- 6. User Communication.- 7. Experience Retrieval.- 8. Experience Adaptation.- 9. Developing and Maintaining Experience Management Applications.- 10. Experience Management for Electronic Commerce.- 11. Experience Management for Self-Service and Help-Desk Support.- 12. Experience Management for Electronic Design Reuse.