Exits, Voices and Social Investment: Citizens' Reaction to Public Services

ISBN-13: 9781107022423 / Angielski / Twarda / 2012 / 208 str.

Keith Dowding

Opis

Examines how people's investment or stake in their communities affects the provision of public services.

Recenzje

'This book is the culmination of an outstanding record of research by the authors. It is a very important theoretical and empirical contribution to our understanding of how citizens make decisions about public services.' Professor George Boyne, Cardiff University

Spis treści

1. Hirschman's original idea; 2. Exits, voices and the object of loyalty; 3. Exit, voice, loyalty and neglect; 4. The structure of UK public services and some simple relationships; 5. Evidence of the major EVL relationships; 6. Exit, voice and welfare; Appendix A. Summary of the empirical literature testing EVL; Appendix B. Note on statistical methods; Appendix C. The survey instrument.