Everything Counts: 52 Remarkable Ways to Inspire Excellence and Drive Results

ISBN-13: 9780470504567 / Angielski / Twarda / 2009 / 288 str.

Gary Ryan Blair

Opis

Everything Counts is an execution strategy for inspiring excellence and driving exceptional results. Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts. Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance.

• A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement
• Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness
• Helps you motivate your people and teams to achieve better results on both the personal and organizational level

Everything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts

Recenzje

"Two words, one powerful philosophy. Everything Counts! is a must– read if there ever was one!" Ivan R. Misner, PhD, founder and Chairman, BNI (Business Network International)

"Gary Ryan Blair is a man on a mission to inspire, promote, and celebrate excellence. You simply must read this book!" Les Brown, New York Times bestselling author of Live Your Dreams

"A must–read for anyone who values quality and customer service....Everything Counts! is a road map to excellence for professionals, entrepreneurs, entertainers, and everyday folks." Charmaine Russo, Manager, IBM Corporation

"Paying attention to the small stuff makes a huge difference. Everything Counts! provides a simple, transparent, and powerful execution strategy that works. I highly recommend it!" Harry Paul, coauthor of Fish!: A Remarkable Way to Boost Morale and Improve Results

"Every once in a while, a book comes along that delivers a transformational message appropriate for the boardroom, classroom, locker room, and living room. Everything Counts! is that kind of book. It is a treasure that can and should be enjoyed by all." Andy Andrews, New York Times bestselling author of The Traveler′s Gift and The Noticer

"Everything Counts! is a great find and must–read. It superbly achieves the goal of providing a road map to excellence, both for individuals and organizations. But the true genius of the book is its universal relevance, as it combines a highly effective commonsense approach with frank guidance to enhance results in all areas of life." Bill Bartmann, Billionaire Business Coach

Spis treści

Foreword.

Acknowledgments.

Introduction.

Professional Strategies.

1 Every Detail Counts.

2 Commitment Counts.

3 Leadership Counts.

4 Focus Counts.

5 Consistency Counts.

6 Boldness Counts.

7 Quality Counts.

8 Planning Counts.

9 Vision Counts.

10 Teamwork Counts.

11 Ethics Count.

12 Goal Setting Counts.

13 Innovation Counts.

14 Rewards and Recognition Count.

15 Every Customer Counts.

16 Energy Management Counts.

17 Speed Counts.

18 Lifelong Learning Counts.

19 Networking Counts.

Personal Strategies.

20 Character Counts.

21 Common Sense Counts.

22 Excellence Counts.

23 Every Choice Counts.

24 Passion Counts.

25 Perseverance Counts.

26 Courage Counts.

27 Patience Counts.

28 Humility Counts.

29 Self–Discipline Counts.

30 Etiquette Counts.

31 Optimism Counts.

32 Health Counts.

33 Gratitude Counts.

34 Reputation Counts.

35 Personal Development Counts.

36 Sustainability Counts.

37 Your Legacy Counts.

38 Loyalty Counts.

Universal Concepts.

39 Truth Counts.

40 Joy Counts.

41 Simplicity Counts.

42 Inconvenience Counts.

43 Diversity Counts.

44 Failure Counts.

45 Sportsmanship Counts.

46 Resiliency Counts.

47 Fundamentals Count.

48 Every Dollar Counts.

49 Every Vote Counts.

50 Contribution Counts.

51 History Counts.

52 Peace Counts.

Top Ten Reasons to Visit EverythingCounts.com.

About the Author.

Index.

O autorze

Gary Ryan Blair is the President of The GoalsGuy, a highly focused training organization that helps clients build and sustain superior performance. His coaching services, training programs, and handbooks have been used by thousands of organizations and more than four million employees worldwide.