Everyone Is A CEO: Customer Experience Originator

ISBN-13: 9780996262705 / Angielski / Miękka / 2015 / 114 str.

Kevin J. Thompson Mpa

Opis

Does your organization deliver good customer service?

Most organizations believe they do but in reality their customer service is transactional at best. The desire for your organization to be recognized as a market leader, stand out from the crowd and beat the competition can be achieved by transformational service culture change.

"Everyone Is A CEO" combines the concepts of organization leadership and transformational service culture change in a framework where everyone develops unforgettable experiences for your customers. The combination of these concepts is revealed in the book's title where CEO stands for Customer Experience Originator. The CEO Process will help you leverage the uniqueness of your organization adopting strategies to create unforgettable customer experiences.