Essential Operations Management

ISBN-13: 9781137526564 / Angielski / Miękka / 2017 / 383 str.

UK) Alex Hill (Kingston University; UK) Terry Hill (University of Oxford

Opis

A concise and practical introduction to OM examining tasks and challenges faced by operations managers, featuring new video interviews with businesspeople showing how 'key ideas' from the text work in the real world, as well as a range of engaging case studies from global organizations.

Spis treści

PART ONE: INTRODUCTION 1 Managing Operations 2 Operations Strategy PART TWO: DESIGNING AND DELIVERING SERVICES AND PRODUCTIONS 3 Designing Services and Products 4 Delivering Services 5 Making Products 6 Location and Layout PART THREE: MANAGING OPERATIONS 7 Managing Capacity 8 Scheduling and Executing Operations 9 Managing Inventory 10 Managing Quality 11 Managing the Supply Chain PART FOUR: IMPROVING OPERATIONS 12 Improving operations.

O autorze

Terry Hill is Emeritus Fellow at the University of Oxford and an Affiliate Professor at Ohio State University and Milan Polytechnic. He is a leading international figure in the field of operations management and operations strategy. Terry spent many years in operations management and continues to work as a consultant.

Alex Hill is Principal Lecturer at Kingston University and Associate Fellow at the University of Oxford. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.

Blurb

Essential Operations Management, Second Edition, provides a concise and real-world orientated look 

at the key parts of an operations manager’s job.

 

This innovative textbook spans both the service and manufacturing sectors, equipping readers to grasp and overcome the core challenges faced in planning, designing and implementing operations.

 

The prestigious and well-respected author team takes a ‘tasks and challenges’ approach, that marries theory to their extensive practical experience of running operations in high-profile business settings while reflecting their clear vision and personal philosophy of operations management.

 

Packed with engaging learning features that truly bring the subject to life, Essential Operations Management is an ideal course text for undergraduate, postgraduate and MBA students taking a module in operations management.

 

New features for the second edition include:

 

• New or greatly expanded coverage of the most relevant contemporary topics in OM, such as corporate social responsibility and ethics, lean manufacturing, outsourcing vs. insourcing, reverse logistics, zero hour contracts, and the impact of the internet on operations management
  
  
• Lively new learning features designed to help you excel on your course, including critical thinking questions, summaries of different perspectives on and debates around key topics, and more detail on technical aspects of OM, plus an updated OM in Film feature online to help you relate to operations management in the real world
  
  
• A series of expert video commentaries with the authors, drawing from their wealth of personal industry experience at well-known organizations to explore the key ideas of each chapter
  
  
• Over 30 new and updated cases from a wide range of international companies including Apple, Samsung and Uber
  
  
• Increased focus on strategy with an expanded emphasis and new dedicated sections on improving operations that place OM firmly at the centre of organizational considerations