Essential Management Skills for Pharmacy and Business Managers

ISBN-13: 9781466582583 / Angielski / Twarda / 2013 / 464 str.

Titus De Silva

Opis

As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality.

The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques.

With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.

Recenzje

A very comprehensive book that, if thoroughly read, understood, and implemented, will lead to best practice for this industry sector. ... I recommend this book as compulsory reading at least for all pharmacy and business management, professional or otherwise, but more particularly as a compressive training manual for all staff in a group environment.
—Bruce Craig Munro (CNZM), BSC, BCA, ACA, Former CEO, Penfolds Wines Limited, New Zealand and Chairman of the New Zealand Wool Board

One clear conclusion is that the vast literature on business management can give a range of answers on important issues ... . This book puts these generic issues into the specific context of the community pharmacy and gives sound and valuable advice on how to successfully manage this type of business.
—Dr. David Taylor, BSc Pharmacy (Hons)., PhD, Former Director of Product Development, Analytical Development, and Project Management, AstraZeneca, UK

Spis treści

MANAGING AN ORGANIZATION. Managing Professionals. Managing Theories. Managing a Pharmacy. Managing a Change. Managing Risk. STAFF DEVELOPMENT. Problem Solving. Conflict Resolution. Managing Stress at Work. Team Building. Effective Communication. MANAGING OTHER PEOPLE. Leadership. Effective Delegation. Empowerment. Motivation. Managing a Cultural Diversity at Work. Performance Review. QUALITY MANAGEMENT OF PHARMACY PRACTICE. Quality Management Systems. Quality Management System for Pharmacy Practice. Audits and Reviews. Dispensing and Near Misses. Patient Complaints. Appendix 1: Contents of the Policy Manual. Appendix 2: Example of a Policy Document. Appendix 3: Contents of the Procedures Manual. Appendix 4: Procedure for Dispensing. Appendix 5: Flowchart for Dispensing Procedure.