Enterprise Information Portals and Knowledge Management

ISBN-13: 9780750674744 / Angielski / Miękka / 2002 / 456 str.

Joseph M. Firestone

Opis

Is the enterprise information portal knowledge management's killer application? With vendors and consultants entering the field daily, and the hype accompanying each new wave of information technology packaging, it is difficult to reconcile information and automation in the context of knowledge management. Joseph Firestone gives an overview, history and outlook of enterprise portals, presenting a new methodology for estimating their costs and benefits, analysing their architecture and illuminating the coming role of software agents in enterprise information portals and enterprise knowledge portals. He also develops an approach for evaluating enterprise information portal solutions, taking a comprehensive look at their products and forcasting where their sector organizations are headed.

Recenzje

"No one understands Enterprise Information Portals better than Joe Firestone. This thorough examination of their development, architecture and functionality and features is a priceless tool for business managers and IT professionals alike. Furthermore, Firestone's discussion of knowledge and knowledge management is an invaluable contribution to the literature." - Hugh McKellar, executive editor, KMWorld Magazine

"Joe Firestone is without a doubt the leading global authority on enterprise information portals, knowledge portals, and the use of technology, in general, for knowledge management in business. What makes his perspective so compelling is the persuasive way in which he makes the distinction between knowledge management (the management process) and knowledge processing (the social process) and the careful manner in which he shows how technology can be applied to both of them. Along the way, he also manages to avoid the all-too-common practice of re-naming older, existing applications and technologies with the newer, more fashionable moniker of 'KM.' Knowledge management is not the same thing as document management, content management, data warehousing, imaging, help desk management, or any of the other countless applications it's constantly being confused with, as Firestone clearly demonstrates. And so here at last is a forceful, authoritative, and far-reaching statement of what knowledge processing and KM truly are, what they mean to business, and how technology can be used to support them both. Read this book -- a watershed event in KM -- written by a man who is arguably the KM thought leader's thought leader, and it will open your eyes to the real possibilities of what KM-related technologies can do for you and your organization." - Mark W. McElroy, President and CEO, Macroinnovation Associates, LLC; President, Knowledge Management Consortium International (KMCI)

Spis treści

Defining enterprise information portals; The evolution of EIPs; EIPs and corporate goals; Estimating benefits of EIPs; Portal architecture; Portals and enterprise application integration; The role of intelligent agents in portals; Portals and knowledge management; Portals and eBusiness; The role of XML in portal development; EIP segmentation; The future of EIPs.

O autorze

Member of the Board of Directors and the Executive Committee of the Knowledge Management Consortium International (KMCI); Director of the Knowledge and Innovation Management Certification Program (CKIM); Director, KMCI Research Center; Editor-in-Chief, 'Knowledge and Innovation: Journal of the KMCI'; KMCI Secretary/Governing Council KMCI Institute.