ISBN-13: 9780970460622 / Angielski / Miękka / 2005 / 212 str.
A handbook for coaching & development which includes: . 21 competencies of emotional intelligence. . True stories of leaders with these skills. . Hundreds of practical leadership tips. . How to say it: language for each skill. . How to think it: mental mastery tips. . Why do it: for you and your people.